Shipping & Delivery
🚚 Shipping & Delivery Policy
Last updated: 26/06/2025
At Genovia, we are committed to delivering your skincare products as quickly and securely as possible. This policy outlines key information about our shipping methods, delivery times, and related procedures.
📦 Where We Ship
We currently ship to the United Kingdom, as well as select countries in Europe.
If your location is not available at checkout, please contact us at contact@genoovia.com.
⏱️ Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and public holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.
🚚 Delivery Times (Estimated)
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UK Standard Delivery: 2–4 business days
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UK Express Delivery: 1–2 business days
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Europe Standard Delivery: 4–8 business days
Please note: These are estimated delivery times and may vary depending on carrier delays, customs clearance, or high-volume periods.
💸 Shipping Fees
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Free UK Delivery on orders over £50
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For orders under £50, shipping costs are calculated at checkout based on your location and chosen method.
🌍 Customs & Duties (International Orders)
For orders delivered outside the UK, customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our prices.
📦 Lost or Delayed Packages
If your order appears to be lost, delayed, or damaged in transit, please reach out to our support team at contact@genoovia.com and we will do our best to assist you.
❓Questions?
For any questions regarding shipping, delivery, or tracking, please don’t hesitate to contact us:
📧 contact@genoovia.com
📍 Genovia, 60 rue François 1er, Paris, France
