Returns & Refunds

Return Policy – Genovia

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items include:

  • Perishable goods (e.g. food, flowers, newspapers or magazines)

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Some personal care or health items

To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

Partial refunds may be granted (if applicable):

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. Recheck your bank account

  2. Contact your credit card company — it may take some time before your refund is officially posted

  3. Then contact your bank — processing times can vary

If you’ve done all of this and still haven’t received your refund, please contact us at contact@genoovia.com

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale or discounted items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, contact us at contact@genoovia.com and send your item to:

Genovia – 60 rue François 1er, PARIS, 75008, France

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift voucher will be mailed to you.

If the item wasn’t marked as a gift or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Shipping

To return your product, you should mail it to:
60 rue François 1er, PARIS, 75008, France

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.